FAQ's

Shipping Time and Delivery Expectations
The time it takes for your order to arrive can vary depending on the brand. Some products are shipped out the same business day, while others might require 1-2 days for processing. Occasionally, unforeseen delays might occur. Typically, your order should arrive within 4-7 days. If an extended shipping timeframe is expected, this will be clearly indicated on the product page. We pride ourselves on offering some of the quickest processing and shipping times in the industry, paired with exceptional customer service.

Payment Methods
We accept various payment options, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover) and digital wallets such as Apple Pay and Google Pay.

Return Policy
All purchases are protected by our 30-Day Satisfaction Guarantee. For more detailed information, please refer to our complete 30-Day Return Policy available at the bottom of our website.

Order Cancellation
You may cancel your order for a full refund as long as it has not yet shipped. To cancel your order, please contact us immediately at support@HomebySteamworksDepot.com. If your order has already shipped, it will be subject to our 30-Day Return Policy.

Handling Damaged Products
Upon receiving your items, please inspect the packaging for any signs of damage. If you observe or suspect any damage but cannot thoroughly inspect it, make sure to note this on the delivery receipt. Should your item(s) arrive damaged, send photos to support@HomebySteamworksDepot.com, and we will arrange for a prompt replacement or compensation.

Placing an Order
To place an order online, simply click "Add To Cart" on the product page and proceed with the checkout process. If you prefer to order by phone, you can call us at 888-599-2557 for immediate confirmation and processing.

Order Tracking
Once your order is placed, you’ll receive a confirmation email containing transaction and shipping details. Your order will be processed quickly, and you’ll receive a shipping confirmation email with a tracking number once it has been dispatched from our warehouse. If an item is out of stock, we will notify you within one business day. While we strive to keep all items in stock, high demand can lead to quick sell-outs.

Order Confirmation Email
After placing an order, you will receive an order confirmation email. We recommend printing or saving this email for your records. Please ensure your email address is accurate to receive this confirmation.

Sales Tax Information
Sales tax is only charged on orders shipped to Colorado, as our operations are located there. This policy allows for substantial savings for customers residing outside of Colorado.

Modifying Your Order
To request changes to your order at no additional cost, please email us at support@HomebySteamworksDepot.com. If there is a price difference, we will adjust the amount on your card, or issue a custom invoice. Please note, changes can only be made prior to shipping.

Contact Information
For prompt assistance with your order, please reach out to us by emailing support@HomebySteamworksDepot.com or by calling 888-599-2557.