Refunds & Returns Policy

Returns

Our return policy allows you to return items within 30 days of purchase. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Eligible Return Locations: United States only

To qualify for a return, your item must be unused and in the same condition as when you received it, including the original packaging.

Products That Arrive Defective

Returns are free for defective products. We will either issue a full refund or send you a replacement.

Customer-Initiated Returns (Remorse)

For returns due to customer remorse, return shipping costs will be your responsibility.

Refunds (If Applicable)

  • Return Method: By Mail
  • Return Label: Included in the package
  • Restocking Fee: No fees
  • Refund Processing Time: 3 days

Late or Missing Refunds (If Applicable)

If you haven't received your refund yet:

  1. Double-check your bank account.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at support@HomebySteamworksDepot.com.

Exchanges (If Applicable)

We accept exchanges. To arrange an exchange, please email us at support@HomebySteamworksDepot.com.

Shipping

Returned products must be sent back in their original packaging, including all parts and components. For any warranty-related issues, please contact the manufacturer directly.

You are responsible for covering your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if the product arrives damaged, you will not be responsible for shipping costs.

The time it takes to receive your exchanged product may vary depending on your location.

Questions About Our Return Policy?

For assistance, please contact us: